FAQs

How can I get in touch with your customer care team?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday-Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.

What delivery options do you provide?

Our standard UK service should take 3-5 working days. Please note during UK Public Holidays our service could be affected.



What currencies can I use to place an order?                         

Pound sterling.

What currencies can I use to place an order outside of the UK?

Unfortunately, at the moment, we cannot accept orders from outside of the UK so we cannot accept payment in foreign currencies.

Can I order from countries outside of the UK? 

At the moment we do not do international deliveries, but we are working on it. 

What happens with my order when I order during holidays?

Our services might be affected during UK Public Holidays. We aim to ship your item just after the Public Holiday has ended. 

What time is the latest I can order if I want to receive next day delivery?

12:00 pm.

How can I track my order? 

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday-Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.


What happens if I’m not in when my order arrives?

The best option is to rearrange a delivery date using the redelivery card left by the courier. If not please get in touch via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.

What should I do if my order hasn’t been delivered yet?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.


I am missing an item from my order, what should I do?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.


I have an incorrect/ faulty item in my order, what should I do?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.


How do I return my order?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.



How can I get a new returns note?

Email us at shop@loudoe.co.uk to request a new returns note.

Do I pay for my return/exchange? 

We offer a free return for all our customers, please get in touch via our shop@loudoe.co.uk email. We are available Monday - Friday, 9:00 am - 5:00 pm. One of our team will be happy to help you, simply give them your full name and order number.

When will I get my refund?

Returns can take up to 21 calendar days to get back to us. It is very important to enclose the returns note with your parcel so that we are able to process your return within 48 hours of receipt.

How can I exchange my order?

If you would like to exchange an item(s) you have purchased for a different size and/or colour then please email us at shop@loudoe.co.uk to inform us. We can then confirm if we have the item(s) in stock and will hold it for you until your unsuitable item(s) are returned.

We aim to process exchanges within 14 calendar days of receiving them back, as long as they are in their original, unused condition. However, if we cannot process your request due to stock availability, we will automatically issue you a refund instead. Email us at shop@loudoe.co.uk to request further information.

Have you received my return?

The quickest way to get in touch is via our shop@loudoe.co.uk email. We are available Monday-Friday, 9:00 am - 5:00 pm. One of our team will be happy to track any returns for you, simply give them your full name and order number.

Where can I find your care instructions?

Our care instructions are listed below:

Posters - All of our posters are handled with care and shipped in specially designed packaging to ensure that they are safe on their journey to you. Please handle them with care when opening to avoid any tearing or staining and avoid displaying them in an area exposed to direct sunlight as this may lead to their discolouration over time.

Clothes - Check the label before washing any of our items. But if in doubt, switch it to 30° and iron inside out. Please remove the drawcords from each T-shirt before washing as colours may run.

Bracelets - Avoid washing with any light colours and keep away from harsh chemicals as this could lead to discolouration and tarnishing.