Ts & Cs

General Terms and Conditions

We are Gyges Limited t/a Loudoe, (Company number: 09957961, VAT number: 274476473). Our registered office is 1st Floor (North) Devonshire House, 1 Devonshire Street, London, United Kingdom, W1W 5DS and our main trading address is SW.102, 22 Highbury Grove, Islington, London, N5 2EF.

By placing an order on our site you confirm your acceptance of the below Terms and Conditions. We retain the right to amend these from time to time, without notice to you. These terms were most recently updated on 12th September 2018.

Our Contract

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process will allow you to amend any errors before submitting your order. You will not be able to make any changes to your order after clicking “confirm and pay”, so please take the time to check that the details of your order are correct before it is submitted.

When you place an order with us, you agree:

  • All details provided by you to us are correct, true and accurate
  • You are an authorised user of the credit or debit card used to pay for your order 
  • There are sufficient funds to cover the cost of the products you are ordering

Once an order has been placed, you will receive an e-mail acknowledging that we have received it. This email will only be an acknowledgement and does not constitute acceptance of your order. A contract between us for the purchase of the products will not be formed until your payment has been approved and received, namely, when we have debited your credit or debit card.

We will then send you an email that confirms when the items have been dispatched.

Please note that items are subject to availability. If we are unable to supply you with an item, we will inform you of this by e-mail. If you have already paid for the items, we will refund you the full amount including any delivery costs charged as soon as possible.

We reserve the right to refuse an order: 

  • If the item you have ordered is out of stock
  • If we are unable to obtain authorisation of payment
  • If there is an error in the product information including price or promotion or if we suspect fraudulent activity

Once an order has been submitted it may not be cancelled. However, it can be returned once it has been delivered.

In order to contract with us (Gyges Limited t/a Loudoe) you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Any purchase made to an individual under 16 years of age, must be made in the presence of an adult. We retain the right to refuse any request or order made by you and the right to decline to open or at any time close your ‘Loudoe’ account at our sole discretion. 

Terms of Sale

The images of the items on the sites are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your screen will reflect the exact colour(s) of the items. Therefore, your items (on occasion) may vary slightly from those images.

We take care to ensure that all details, descriptions and prices of items displayed on our site are as accurate as possible. We reserve the right to refuse orders where information about items has been mis-published, including, without limitation, prices and promotions.

We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information is entered onto the sites. Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.

All promotions and discount codes may be subject to additional Terms and Conditions and limited by time. There may be items on sale that we exclude from all promotions and discount codes.

Payments made in foreign currency will be converted at an exchange rate of our choosing and all bank charges will be borne by you. The price of an item includes VAT for which we are responsible as a seller.

The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can get information about charges for returning items in the FAQs section.

Whilst we take the utmost care in ensuring that the content on the site regarding associated services such as shipping, payment terms, offers, promotions and delivery timescales is accurate, the sites may, at times, contain typographical errors or other inaccuracies. We, therefore, reserve the right to correct any errors or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed, we will notify you of the error if it will impact you. In this regard, we reserve the right to cancel any orders that you have placed based on information on the site that may contain errors or inaccuracies.

Any guarantees or representations made as to dispatch and delivery times are subject to availability. We will not be responsible for any delays resulting from postal, delivery or dispatch problems or force major issues. 


Once we have received your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

No products will be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted by us. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment then you will be notified as soon as possible.

All items ordered remain our property until we receive full payment from you.

Cancelling Your Contract

You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. If you are emailing us at shop@loudoe.co.uk, please include details of your order to help us to identify you including your name, address and order number. 

Make sure to return/change within 14 calendar days of receipt and obtain proof of posting. If for any reason we do not receive your receive your parcel or you have questions about your refund/exchange, you should have your order details and proof of posting available - without this information, we cannot refund you. In case you wish to ship your order via your local post box, no proof of posting is provided.

You must take reasonable care of the items. Whilst you may inspect the items when they are in your possession, you must not use them. You should return the items in their original packaging wherever possible, as soon as possible, after informing us of your wish to cancel. We will not be responsible for any loss or damage to items that occur before they are returned to us including where they are lost or damaged in transit. 

If you cancel your contract you will be refunded the price you paid for the items within your order. The refund will be made to the original method of payment you used. Returns can take up to 21 calendar days to get back to us. It is very important to enclose the Return-Note with your parcel so that we are able to process your return within 48 hours of receipt. 

Intellectual Property, Software and Content

The intellectual property rights in the content and software made available on or through this site remain the sole property of Gyges Limited t/a Loudoe and are protected by copyright and trademark law and treaties in the UK and internationally. Gyges Limited t/a Loudoe reserves all such rights to itself, including all moral and licensing rights. 

We allow you to temporarily store, display or print content from this site provided only that it is for your own personal use and deleted once you no longer need it. 

We do not permit you to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content on this site or contained in our communications with you. In particular, we reserve the right to take legal action against you if, for any reason, you use any such content in connection with any business or commercial enterprise, except where you have done so with our prior written consent and within the bounds of that consent. 

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us. ‘Loudoe’ is a registered trademark belonging to Gyges Limited. No licence or consent is granted to you to use this mark in any way and you agree not to use this mark or any marks that are in any way similar or intended to pass off as ‘Loudoe’ without our prior written permission. 

Please see the section ‘Disclaimer of Liability’ below regarding content accuracy. 

Disclaimer of Liability

The material displayed on this site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, ‘Gyges Limited t/a Loudoe’ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Loudoe’s liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.


You agree to indemnify, defend and hold harmless ‘Gyges Limited t/a Loudoe’, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this site or your breach of our Terms and Conditions and policies.


If any part of our Terms and Conditions are considered unenforceable, including any provision in which we exclude our liability to you, the enforceability of the remainder of our terms and policies will not be affected and shall remain applicable to you, in full force and effect. 


If you breach these Terms and Conditions or our policies and we take no action, we will still be entitled to use our rights and remedies for the fullest period allowed by law and in any other situation connected to your breach.

Governing Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The Terms and Conditions on this site, together with any other terms encountered as part of the order transaction, constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ‘Loudoe’. 

No waiver of these Terms and Conditions on this site will be effective unless executed in writing and signed by all the directors of Gyges Limited t/a Loudoe.