Terms & Conditions

Terms & Conditions

Our standard Terms & Conditions for products shown on this website are set out below, but if you have any queries please email our customer service team on shop@loudoe.co.uk and we will be happy to help.

By placing an order with us you will be deemed to have read, understood and agreed to the following Terms and Conditions, so please read carefully. The terms do not affect your statutory rights.

These terms
Information about us and how to contact us
Our contract with you
Your duty to us
Our products
Your rights to make changes
Our rights to make changes
Providing the products
Your rights to end the contract
If there is a problem with the product
Price and payment
Our responsibility for loss or damage suffered by you
How we may use your personal information
Other important items
Return Note

AGREED TERMS
1. THESE TERMS

What these terms cover. These are the terms and conditions on which we supply goods to you, whether you order them through this website (using any device) including where part of the communication between us is by email or phone. These Terms & Conditions only relate to products and services sold through the www.loudoe.co.uk website and do not cover any products or services sold elsewhere either under the ‘Gyges’ brand or through it’s trading name ‘Loudoe’.

1.1. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. The version of these terms displayed on our website on the date on which you place any order will apply to that order.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. We are Gyges Limited a company registered in England and Wales. Our company registration number is 09957961 and our registered office is at 335 City Road, London, EC1V 1LJ and our main trading/office address is Gyges Limited, Omnibus Business Centre, 39-41 North Road, London, N7 9DP

2.2. How to contact us. You can contact us by telephoning our customer service team at +44 2036 973456 or by writing to us at shop@loudoe.co.uk or by post at Gyges Limited, Omnibus Business Centre, 39-41 North Road, London, N7 9DP.

2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

When you place your order, we will acknowledge receipt of your order, and then we will check that we can meet your order.

3.1. How we will accept your order. All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that We have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”). The Contract between Us will only be formed when We send You the Despatch Notice.

3.2. If we cannot accept your order. We will inform you of this in writing and will refund you any payment which you have already made with the order. This might be for a number of reasons such as because the product is out of stock, any failure of your payment for the order, or because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

4. YOUR DUTY TO US

4.1. By accepting these Terms and Conditions you confirm that:

4.1.1. the identity and address details you supply are yours and are correct;
4.1.2. you are over 16 years of age;
4.1.3. any purchases you make on our website are in your personal capacity and not as or on behalf of any business (if you wish to trade with us as a business, please contact us on info@loudoe.co.uk as different terms will apply; and
4.1.4. you are the authorised user of the debit card, credit card or payment service account which you use for any orders you place with us.

4.2. If from time to time we offer any product which may only be supplied to someone who is at least 18 years of age. We will state this in details for that product and you must not purchase that product unless you are at least 18 years of age. We may ask you to confirm this at the time of purchase.

5. OUR PRODUCTS

5.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website will not always precisely match the dimensions described in the product details.

5.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

6. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 – Your rights to end the contract).

7. OUR RIGHTS TO MAKE CHANGES

7.1. Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements. We may make minor technical changes or improvements to the products. In addition, in the description of some products on our website you may see details of variations in the product that may occur (for instance when using natural fabrics or dyes).

7.2. More significant changes to the products and these terms. If we make more significant changes, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

8. PROVIDING THE PRODUCTS

8.1. Delivery costs. The costs of delivery will be shown on the ordering screens of our website and will depend on the delivery option that you choose and the weight of the products you order. Please note that a larger order may be dispatched in several packages.

8.2. Delivery of the products you have ordered. We will deliver them to you as soon as reasonably possible and we offer several delivery options. If for any reason we cannot deliver within the time scale of the delivery option you have chosen, we will contact you to confirm the delivery arrangements with you.

8.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. In some circumstances (explained below) you may contact us to end the contract and receive a refund for any products you have paid for but not received in the delivery time agreed with us.

8.4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier or postal service should leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not receive your delivery or such a note by the expected delivery time for your order, please contact us at shop@loudoe.co.uk and we will investigate with the delivery service to confirm details of dispatch and delivery.

If you leave instructions for the postal or courier service to leave your parcel, we will not be responsible if the parcel is lost, stolen or damaged. Please note that if your chosen delivery location is one that we consider unsecure we are not obliged to deliver to that address and may contact you to ask for an alternative delivery address.

8.5. If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.

8.6. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods, then you may treat the contract as at an end straight away if any of the following apply:

8.6.1. we have refused to deliver the goods;
8.6.2. you told us before we accepted your order that delivery within the delivery deadline was essential; or
8.6.3. we have failed to attempt to deliver your order within 30 days of the delivery date confirmed on the dispatch notice.

8.7. Your options in the case of late delivery. As explained at clause 8.6, you can cancel your order for any of the goods or reject goods that have been delivered. If you choose to do this, we will refund the price and shipping costs of the goods you have ordered. Please note that where the goods have been dispatched to you, we will ask you to return them at our cost and will make the refund once we receive the goods back in their original state.

Alternatively, you may prefer to keep the goods once delivered or to re arrange delivery.

In order to arrange to return goods which have not been delivered on time please call customer services on +44 2036 973456 or email us at shop@loudoe.co.uk

8.8. When you become responsible for the goods. The goods will be your responsibility from the time we deliver them to the address you gave us.

8.9. When you own goods. You own the goods once we have received payment in full.

8.10. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the size required if you are ordering a bracelet. If so, this will be clear on the ordering screens. If you do not give us this information as part of your order or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 11.2 will apply). We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

8.11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

8.11.1. deal with technical problems or make minor technical changes;
8.11.2. update the product to reflect changes in relevant laws and regulatory requirements;
8.11.3. make changes to the product as requested by you or notified by us to you (see clause 7).

8.12. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to cancel the order for the goods that we have suspended if the suspension is for more than 14 days and we will refund any sums you have paid in advance for the cancelled order or part order.

8.13. We may also suspend supply of the products if you do not pay. We require payment in full at the time of your order, so if this payment fails or is recalled by your bank or payment provider for any reason, we may suspend the delivery of the products ordered until we have received payment in full.

9. YOUR RIGHTS TO END THE CONTRACT

9.1. Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

9.1.1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get some or all of your money back), see clause 12;
9.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
9.1.3. If you have just changed your mind about the product, You may be able to get a refund if you are within the cooling-off period (see clause 9.3) subject to the deductions mentioned in clause 10.5;

9.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for the reasons laid out below, the contract will end immediately, and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.

9.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7.2);
9.2.2. we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
9.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
9.2.4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
9.2.5. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.6).

9.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within the ‘cooling off period’, which starts once you have made your order and continues until 14 days after you receive your item. You are entitled to receive a refund for the full amount, so long as you send back the package unopened and in it’s original packaging. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

9.4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

9.4.1. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
9.4.2. any products which become mixed inseparably with other items after their delivery.

9.5. How long do I have to change my mind? Usually you have 14 days from the day you (or someone you nominate) receive the goods, unless Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

10. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

10.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

10.1.1. Phone or email. Call customer services on +44 2036 973456 or email us at shop@loudoe.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address. We will work with you to arrange the return of the goods and provide a refund for goods returned in their original state, once we have received these back.

10.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in their original state, with its original packaging.

You must return the products back to us by post at Gyges Limited, Unit 2, Acre Park Dalton Lane Keighley, West Yorkshire BD21 4JH. Please call customer services on +44 2036 973456 or email us at shop@loudoe.co.uk for our Return Note details. For the items safety and to deliver at no cost “Freepost Loudoe” should be written across your return parcel. The Freepost details should be placed at the centre of the outer packaging. You can reuse the packaging in which it was delivered to you, but you must cover any original postage stamps or marks. Freepost should be used correctly. Return Note should be completed in full and provided. See Return Note section at the end of this page.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us, you wish to end the contract, advise us that you wish to return or exchange the product within 14 days of delivery, return it to us in its original condition with its original packaging, then we will happily offer you a full refund or exchange.

10.3. Return Note

Complete and return the form below only if you wish to withdraw from the contract.

Click here to download return note.

10.3. When we will pay the costs of return.

10.3.1. if the products are faulty or misdescribed;
10.3.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
10.3.2. if Freepost service is used correctly

10.4. How we will refund you. We will refund you the price you paid for the products including delivery costs, if applicable, by the method you used for payment. However, we may make deductions from the price, as described below.

10.5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

10.5.1. We may reduce your refund of the price (may be excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

10.5.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-10 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

10.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

10.6.1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 9.2.

10.6.2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

11. OUR RIGHTS TO END THE CONTRACT

11.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

11.1.1. you do not make any payment to us in full when it is due;
11.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the size of a bracelet;
11.1.3. you do not, within a reasonable time, allow us to deliver the products to you.

11.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product and we will refund any sums you have paid in advance for products which will not be provided.

12. IF THERE IS A PROBLEM WITH THE PRODUCT

12.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service on +44 2036 973456 or write to us at shop@loudoe.co.uk or write to us at Gyges Limited, Omnibus Business Centre, 39-41 North Road, London, N7 9DP.

12.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

12.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us in their original condition. Please call customer services on +44 2036 973456 or email us shop@loudoe.co.uk. (See clause 10.2)

13. PRICE AND PAYMENT

13.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 and clause 13.4 for what happens if we discover that the price has changed or there is an error in the price of the product you order.

13.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

13.3. Changes in the price: If the price of any product changes after you place your order and before we send a Dispatch Note to accept your order, we will contact you to ask you to confirm your order at the altered price. If you do not wish to proceed at the altered price, we will refund any payment you have made. If you want to proceed at the altered price, we will arrange to collect the additional cost from you before we provide our Dispatch Note to confirm acceptance of your order.

13.4. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

13.4.1. When you must pay and how you must pay. We accept payment with the list of payment services or card types displayed on the ordering pages. You must pay for any products in full before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

13.5. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13.6. Promotions and Discounts. Any promotions and/or discounts which we offer from time to time may be subject to additional terms and conditions.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

14.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.2 and for defective products under the Consumer Protection Act 1987

14.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you wish to purchase products as a business customer please contact us on +44 2036 973456 or write to us at shop@loudoe.co.uk or write to us at Gyges Limited, Omnibus Business Centre, 39-41 North Road, London, N7 9DP.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

16. OTHER IMPORTANT TERMS

16.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

16.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

16.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

RETURN NOTE

Complete and return the form below only if you wish to withdraw from the contract.

Click here to download return note.